Welcome to ChiccoSHOP

Buy great Chicco products online – with guaranteed supply, low delivery cost and full Chicco product warranty.

Browse the product, check the videos, ask us a question and place an order

– all in one convenient location.

ChiccoShop operated by Australia’s Power Brands Pty Ltd (ACN 057 455 026).

  • How do I place an order online?
  • How do I track my order?
  • Will I get a tax invoice?
  • When will my order arrive?
  • Changing or cancelling an online order?
  • Can I return an item I bought online?

How do I place my first order online?

Browse the site or use the search tool to find what you’re looking for. Once you have located the item you want to buy, click on the ‘Add to Cart’ button and follow the steps. First, you will have to create an account with APB so we remember your information for next time.

Shop Online in 4 easy steps:

  1. Log in or create an account: Either log in using your account and password or create an account using your email address.
  2. Give your details: if you don’t already have an account we will need your email address, phone number and delivery details. Don’t forget you can supply different billing and shipping addresses. Your account will store this information to make the process quicker next time.
  3. Payment: This step will require you to enter your preferred payment method. Either via credit card or PayPal using our secure payments system.
  4. Order Confirmation: Once your payment has been confirmed you will be directed to a page with your order confirmation number and order summary. This information will also be emailed to you so you have a copy. Once your order has been shipped you will receive another email notifying you of this. This email will also contain a tracking number and link that you can click on to see the status of your order.

How do I track my order?

All your order history will be stored in the ‘My account’ section of the website. Simply log in with your email and password to check your account.

Will I get a tax invoice?

Your order summary and invoice will be emailed to you.

How do I know when my order will arrive?

Your order will take between 2 and 7 working days depending on where you live. You can see the full estimated delivery schedule for all items on our Delivery and Charges page. You can also track the progress of your order when logged in to your account.

If you haven’t received an email confirmation or are still unsure of when your order will be delivered, Contact Us.

Changing or cancelling an online order?

Once an order has been submitted any changes to the order i.e. adding additional items or removing items are not permitted. A new order will need to be placed for any changes to be added or items removed.

You may cancel your order up until it is currently being processed. You can do this by logging in to your account and clicking ‘Cancel’ next to the order you wish to cancel. We will send an email confirming the order cancellation and refund will be processed. If you no longer see the ‘Cancel’ icon next to your order it means your order is currently being processed and we are not able to cancel your order.

If you want to cancel your order but it has already been processed, you may still be able to return the product. Please Contact Us.

Can I return an item I bought online?

If you change your mind we accept refunds so long as the item is in the original packaging and you have a copy of the order confirmation email or packing slip. You can return to APB by contacting customer service (please note a restocking fee may be charged for large items). Click here to see our full Refunds Policy.

How do I enter a promo code?

During checkout, you can enter a coupon or promotional code if there is an offer or promotion available at that time. In your shopping bag, below the items you have added to your cart, you can enter your code. Please refer to your specific coupon or promotional code for usage, expiration dates and exclusions.

Can I purchase a gift card or e-card from ChiccoSHOP ?

At this time, we do not offer gift cards or e-card for sale on ChiccoSHOP

Can my order be gift wrapped?

At this time, we do not offer gift wrapping options from ChiccoSHOP

Registered Customers

You can Sign In and check your account using the My Account link at the top of each page

If you are a registered user, please enter your email and password.

You will be able to :

Check an order status
Check your account details
See your reviews
See your order history
Change a shipping address

Creating an account is easy. Just fill in the registration form and enjoy the benefits of having an account.

Create an account now

Benefits of Creating an Account :

News and exclusive offers!

Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

Order History : Receive important information about your order.

Faster Checkout : Save your shipping information to make it easier to buy your favourite gear.

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All prices quoted are in Australian Dollars | Enjoy FREE shipping on ALL PRODUCTSSHOP NOW